Padel Escapes is a specialist travel company organising padel holidays. Our website, www.padelescapes.com is a major part of our service and operation, and acts as a central information point, as well as being the point of contact with our team. Our system means that we can create and process every aspect of your holiday as quickly and efficiently as possible and also may give you access to your individual booking.
We seek to always be transparent about the information that we collect and what we do with it.
We only acquire personal data that is relevant and which is required in order for us to book and manage your booking with us, and we undertake to process such information specifically in relation to your contract with us, and to ensure its security.
If you wish to enquire/book with Padel Escapes, we require some personal details such as your name, address, email, etc.
In addition, where we book your flights (and where appropriate), we will also collect your passport information (full name, nationality, date of birth, passport number, issue/expiry date and country of issue). When you provide these details to us, you consent to the collection and use of that information in the ways described below.
We use your personally identifiable information in order to book and amend your holiday (and any future holiday bookings). Please also see our Data Protection clause in our Terms & Conditions for further details of how we use your personal identifiable information to process your booking. We will retain this information securely (as many of our clients are repeat customers) or until you request that we delete any personal information.
If you provide us with personally identifiable information for any third parties (ie passport information for other members of your group etc), you must ensure that you have the authority of those third parties to provide their information for us to use to facilitate the booking and as set out in this Policy. By submitting such information on behalf of others, you are confirming that you have their consent.
Internal record keeping.
Ensuring that your holiday is processed, managed and completed correctly and in line with your requirements.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. Similarly, please advise us if you wish us to remove any personal data.
No financial data (ie credit/debit card details for payment of services) is retained by ourselves or by our Merchant bank.
Cookies, Log files and other technologies
Every time someone visits our web site a log file is generated. This contains information such as the user's IP (Internet Protocol) address, how long that user spent on the site and which parts of it they looked at. We collect this information to help us diagnose problems and administer our systems, to analyse and report aggregate information to our advertisers, affiliates and partners, and to audit the use of our site (eg what part of the world users are connecting from, or what ISPs are being used).
We do not link IP addresses to anything personally identifiable, which means that you remain anonymous even though we include your IP address in our aggregate information.
What are cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most computers/web browsers are set up to automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. A general guide to the types of cookies we use on our website, and the purposes for which they are used is below:
Strictly necessary cookies. These cookies are essential in order to enable you to move around our website and use its features, including accessing secure areas. Without these cookies, any services on our website you wish to access cannot be provided or will be severely affected.
Analytical/performance cookies. These cookies collect information about how you and other visitors use our websites. This can be anything like which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to our websites. We also use third-party web analytics software on our websites and apps (such as Google Analytics).
Functionality cookies. These cookies allow our website to remember choices you make (such as your password) and they remember settings in parts of web pages that you can customise.
Targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement, as well as help measure the effectiveness of an advertising campaign. They are usually placed by third parties (such as advertising networks or platforms) with the website operator's permission. They remember that you have visited a website and this information is shared with the advertiser (see Google Analytics below).
Social media extensions: These technologies allow you to share what you've been doing on our websites on social media, such as Facebook and Twitter. For example, by clicking the Facebook ‘Like' icons that may appear on our product pages. Although we enable these tools to be displayed on our websites so that you may interact with them, if you choose to do so, they are not within our control. Please refer to the relevant third party privacy policies for how these functionalities work.
Current specific cookie information is provided below:
Links to other websites
Our website may contain links to other websites of interest. If you follow a link to any other websites of our partners, affiliates and other third parties, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. We recommend that before submitting any personal data to these websites, you check the privacy statement applicable to the website in question.
Controlling your personal information
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to our office, or emailing us email@example.com.
Use and disclosure of personal information
Any communication (email/letter etc) received from you may be kept and any information contained therein incorporated into our system. If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so. Similarly, we will disclose your personal data as part of a transaction whereby our company or business assets are transferred to a third party or if we are compelled to do so by law.
Retention of personal information
We generally keep your records on our secure server for a period of 5 years from the date of your last booking, but if you wish us to remove your personal information prior to this time, please email us on firstname.lastname@example.org to make that request in writing.
How you can help to protect your information
Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. We cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.
We will not send you any electronic emails or marketing unless you have expressly consented to receive it. We always give the option to unsubscribe from our database on every newsletter sent and mailing list subscribers must opt-in to receive our emails. If you receive an email message that you think is spam which is sent from or on behalf of Padel Escapes, please let us know the details of the email and we will investigate the matter.
Surveys, Competitions and Promotions
From time to time we conduct surveys, competitions and promotions and may request information from you as part of these. Participation in these is entirely voluntary and you therefore have a choice whether or not to disclose any information which might be required.
Date of Revision: 26th January 2018