Terms and Conditions
Padel Escapes is not a travel agency or Tour Operator. We work in exclusivity with a travel agency who does all the travel arrangements to ensure that your trip is safe. All bookings and payments are directly with the travel agency. Padel Escapes does promote the trips and offers the coaching on site.
Our partner is the renowned travel agency Mondial Gesellschaft m. b. H. & Co. KG
Details of the Tour Operator licence can be found at the website https://www.gisa.gv.at/abfrage under the GISA number 23570801
All of the holidays by Padel Escapes are sold subject to the following conditions:
Your Booking:
When you make your booking you must pay a deposit. This deposit will vary depending on dates and destination.
A higher deposit may be required where we have bought additional travel arrangements specifically for your holiday, or where additional terms have been imposed on us by suppliers (eg most airlines now require air fares to be paid in full at the time of booking). You will be notified of your deposit conditions prior to confirmation by us of your booking. If an initial deposit is taken to secure the booking, it will be made clear in our confirmation when the balance of the deposit is payable.
The party leader must be at least 18 and must be authorised to make the booking on the basis of these booking conditions by all persons named on the booking. By paying to Padel Escapes, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these booking conditions. The party leader is responsible for making all payments due to us. You may make a booking by email or online.
We must receive the balance of the holiday cost not less than 4 calendar weeks before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges up to 100% of the invoice total in accordance with the cancellation charges set out below. It is therefore very important to pay before the deadline.
If booking within 3 weeks of departure, the full cost of the holiday must be paid at the time of booking.
Please check your confirmation email, tickets, final itinerary and all other documents you receive from us immediately on receipt. You must contact us straight away if any information appears to be incorrect as it may not be possible to make changes later.
When booking online, a rare instance may occur that the assigned hotel is not available. In this instance, we will offer you the option to change your holiday with relevant price decreases/increases, or an instant full refund. We would suggest not committing to flights until you receive a full copy of your confirmation invoice from our office within 24 working hours.
Price Guarantee:
The price of your holiday is that shown on your confirmation invoice, and is fully guaranteed and will not be subject to any surcharges other than any consumer levy or other new tax, duty or levy being introduced or the rate or application of any existing tax, duty or levy being increased or extended. This guarantee is subject to the conditions of payment being adhered to. We do however reserve the right to increase or decrease the web prices at any time.
Please note: The descriptions of the different holidays packages show accurately what is included in your holiday. Other expenses may occur (eg drinks not included in half board dinners, restaurants, additional activities, etc).
If You Cancel Your Booking:
If you or any member of your party wish to cancel your booking or any part of it once it has been confirmed, you must do so by written notification to Padel Escapes. To compensate Padel Escapes for the expense of processing your booking, and for the risk that we may not be able to re-sell the holiday, we charge a cancellation fee for the amount of the deposit. Exceptions can be made with cancellations made 60 days prior to departure.
If some members of your party are forced to cancel, cancellation charges will be levied. Remaining passengers in the party must pay any increased costs for the holiday (eg under-occupancy charges on rooms and/or transport arrangements).
Insurance:
It is a condition of our accepting your booking that you have adequate personal travel insurance. It is your responsibility to ensure any insurance policy you take out meets your particular requirements.
Changes/ Cancellation by Padel Escapes:
Occasionally it may be necessary to amend the arrangements you have selected and we reserve the right to do so at any time. Most of these changes are minor, but where they are substantial we will inform you as soon as possible. A substantial change is one that we make to your holiday arrangements before departure that involves changing your airport of departure, or a difference of more than twelve hours in your departure time, or a change on your resort hotel, (a substantial change does not include any Government approved change of airport or schedule or accommodation imposed on Padel Escapes by a supplier). You then have the choice of either:
a) accepting the changed arrangement as notified to you;
b) purchasing another available holiday from Padel Escapes;
c) cancelling your holiday, which may incur some charges (eg non-refundable air tickets).
In rare occasions Padel Escapes may be forced to cancel your holiday. In that case, a full refund of your deposit will be made.
Force Majeure:
Compensation payments do not apply where performance of our contract with you is prevented by risk of war or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airports or ports, cancellations or changes of schedules by suppliers and similar events beyond our control.
Special Requests:
Please note all special requests clearly on the booking form at the time of booking. We will pass these on to the supplier(s) concerned.
Liability:
We have taken all reasonable steps to ensure that proper arrangements have been made for the holidays offered in this brochure and accept full responsibility for the quality of your holiday as confirmed to you. Padel Escapes accepts responsibility for the acts or omissions of its employees, agents, suppliers and sub-contractors whilst acting within the scope of or in the course of their employment, agency or contract of supply. In the event that you or a member of your party suffers illness, injury or death as a result of any negligence on the part of our staff, agents, suppliers or their employers, we accept full responsibility as understood in English Law. We will not be liable where this was caused by the act(s) and/or omission(s) of the person(s) affected or those of a third party not connected with the provision of your holiday arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care. All holiday arrangements are subject to the conditions of the relevant supplier, some of which limit or exclude the supplier's liability to you, usually in accordance with international conventions. You are deemed to have accepted these conditions, which are available on request from the suppliers direct.
Flights:
Padel Escapes does not book flights.
Baggage Allowance:
Luggage and carriage of padel equipment is at each airline's discretion and charges are now commonly made. In some airports, padel rackets are nor allowed in the cabin luggage. We recommend to check in a suitcase with your padel equipment to avoid any inconvenience. If your racket is taken at the security control, it can be collected upon arrival from your holiday at the same airport for a fee. The baggage allowance on most airlines is 20 kgs. Baggage allowances vary depending on destination and airline.
Descriptions:
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the holiday arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations, etc. We will advise you if we become aware of a major change.
Building Work & Noise:
Building work and the resulting noise from sites adjacent to any properties featured in the brochure/on the website may occur at any time during the season. Many resorts are continuing their development and at times local works may be taking place or may be planned. Where we are aware that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment of it, we will advise you. If you are unhappy with the situation, we will endeavour to offer you alternative accommodation (with you paying or receiving a refund in respect of any price difference). As you will appreciate, building works are often carried out by third parties over whom we have no control. Furthermore they are frequently intermittent and we may only become aware that they are taking place when they actually commence. We regret we cannot pay any compensation or otherwise accept liability even if you are offered alternative accommodation or a refund as a result. If the building works are being performed by or on behalf of our own suppliers or sub-contractors and will have a significant effect on the enjoyment of your holiday, we will pay you compensation accordingly.
Car Hire & Transfers:
Upon arrival to your destination, a team member of Padel Escapes will have arranged a rental car/van that will transport you to the hotel. On return, the same car/van will drive you to the airport. Transfers during your holiday to the padel clubs, different excursions, restaurants, beaches, etc are included in the price. When possible, a team member will also be available to drive you to any specific place you may need to go (eg pharmacy, supermarket, shopping mall, etc).
Padel Arrangements:
When you book your holiday, we will ask you for your padel level based on the British Padel Rating System (BPRS). Our goal is to organise training groups and matches by levels so we can adapt to the different scenarios.
If You Wish To Complain:
Should you have a complaint, you must discuss it at the time with the hotel, padel club or directly with us. We are unable to consider complaints or claims for compensation if we have not been notified during your stay. All complaints must be received in writing within 14 days of you departure from the hotel.
Tickets & Documents:
Your travel itineraries, documents and vouchers will be emailed or posted to you approximately 10 days prior to travel. Please check your documents thoroughly when you receive them.
Passports, Visas & Health Requirements:
It is your responsibility to ensure you are in possession of a valid passport and, if necessary, any visa. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
Please note, the information and prices shown on our website may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and our website and prices at the time of publishing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
All online bookings remain subject to availability until written confirmation is received from our suppliers and a confirmation invoice is issued to you by Padel Escapes. Please note receipt of a booking overview email does not constitute a confirmation invoice.